Call our friendly staff today

01768 775 544 01768 775 544

Terms & Conditions


"Hirer" means the lead name on the booking, and named in the confirmation;

"Party" means the Hirer and the entire group of people staying in the property, the names of whom are confirmed with HOTL at the time of booking.;

"HOTL" means Heart of the Lakes of Fisherbeck Mill, Old Lake Road, Ambleside, Cumbria, LA22 0DH

1. Agreement

1.1    The making of a booking and receipt of the Confirmation will form an agreement on these terms;

1.1.1  for the rental of the property by the Hirer; and

1.1.2  for the provision to the Hirer by HOTL of additional services and/or products specified in the Confirmation.

1.2   The party must take good care of the property, keep it clean and tidy throughout their holiday and leave it clean and tidy on their departure.

1.3   Any breakages or damage must be reported to HOTL and paid for as soon as reasonably practicable after they have occurred.

1.4   The Hirer is held responsible for the behaviour of the party and for the condition in which the property is left at the end of the stay.

1.5   No change in the identity of any member of the party may take place without the prior written consent of HOTL.

1.6   The Hirer must be over 18 years of age and any member of the party who has not attained the age of 18 must be accurately disclosed on booking.

1.7   Group single sex bookings of more than 4 people are not accepted unless by prior arrangement with HOTL.

2. Payment Terms

2.1  If the booking is made more than 8 weeks before the start of the holiday, the Hirer must pay:

2.1.1  A third of the Agreed Rent;

2.1.2  An administration fee of £25 per week or part-week of the intended stay; and

2.1.3  Any additional extras e.g., fuel if applicable, cot, high chair, pet etc.

2.2   If the booking is made within eight weeks of the start of the holiday the Hirer must pay the whole of the Agreed Rent, the administration fee and any additional extras that are required when the booking is made.

2.3   If the booking is for less than seven nights, the whole of the agreed rent is payable at the time of booking.

3. Occupancy

3.1   In order that the property can be thoroughly inspected between lets, holidays commence at 4.00pm on the day of arrival and terminate at 10.00am on departure day.  The exact time will be confirmed by HOTL in the Confirmation.

3.2  The property is offered only on the understanding that no more than the maximum number of people as indicated in the Property details shall use it.  As HOTL reserves the right to refuse or curtail any booking where it subsequently transpires that the information has been withheld in relation to numbers in the Party or its composition.  HOTL also reserve the right to make any booking subject to a good housekeeping deposit being received when requested against inventory and cleaning , refundable after the holiday, less any damaged or missing items and less any other than normal cleaning by HOTL being necessary.  A deposit of £100 is automatically required in respect of all bookings made for the Christmas and New Year holiday period.

4. Linen

Linen is supplied as per the Property details.  Where towels are not included a towel hire service may be available on request at an extra charge payable by the Hirer to HOTL.

5. Liability

No liability is accepted in respect of loss or damage to the Hirer or any member of the Party, their baggage, car or contents, resulting from riot, war, strikes, adverse weather conditions or sickness or injury or for loss or damage by a third party.  This does not exclude liability for the actions of employees, agents or subcontractors of HOTL or the Property owner.

6. Complaints

6.1  If, upon arrival the Hirer considers there are reasonable grounds for complaint about the Property, the Hirer must contact HOTL immediately so that, appropriate action can be taken where practicable.  If a reason for complaint arises during the holiday, the Hirer must similarly contact HOTL as soon as the problem arises.  No complaints will be considered after completion of the holiday, unless they were raised when they arose.

6.2  Whilst HOTL will where practicable attend to repairs to the Property during the holiday, it cannot guarantee to do so and no refunds will be granted should any disrepair occur and not be immediately rectified.

7. Access

The owner of the Property, his/her/its representatives, and HOTL must be allowed access to the Property at any reasonable time including for essential maintenance, other emergencies or annual HOTL Quality Grading inspection. Wherever possible, prior arrangements will be made.

8. Charges by the Hirer

Immediately upon receipt of the Confirmation from HOTL, the Hirer should check the details and notify HOTL immediately of any corrections that should be made.  HOTL reserves the right to charge the Hirer a fee to administer/correct any error by the Hirer.

9. Cancellation by the Hirer

9.1  holiday cancellation insurance is not provided by HOTL (or the owner of the property) and is not included in the price of the holiday.  The Hirer should ensure that suitable holiday/travel/cancellation insurance is available from a source regulated by the Financial Services Authority. 10.2  The Hirer must notify HOTL immediately and in writing of any intention to cancel.  The cancellation only takes effect when HOTL has received written confirmation from the Hirer.  If the Hirer cancels, it is still liable for the payment of any outstanding fees. 10.3  HOTL shall seek to obtain a replacement booking for the Property at the best possible price but not necessarily the Agreed Rent.  If the Property is relet, monies received by HOTL from the replacement Hirer for the relet holiday, less a handling charge of £25 and any extras already paid, will be refunded to you within 2 weeks of the relet holiday taking place. 10.4  If HOTL is unable to relet the Property for the period of the cancelled holiday, all monies paid by the Hirer to HOTL shall be retained by HOTL. 10.5  No refunds will be given on cancelled short break holidays or last minute bookings, whether or not the Property is relet. 10.6  HOTL reserves the right to ask for written evidence of cancellation insurance being obtained by the Hirer.

10. Cancellation by HOTL

In the event that the cancellation becomes unavailable due to reasons beyond HOTL's control, HOTL will offer the Hirer an alternative property of similar monetary value and star grading wherever practicable. If no alternative is available, all monies will be returned in full and HOTL shall not be under any other liability.  HOTL accepts no liability for adverse weather conditions which may affect public roads and access to the Property and shall not be obliged to offer an alternative property in those circumstances.

11. Loss of property and Nuisance

11.1  HOTL regrets that it cannot accept liability for any lost property left behind at the Property.  HOTL will make every reasonable effort to return lost property that comes into its possession and can to its satisfaction be identified on receipt of full payment for the registered post required to return it to the Hirer. 12.2  As far as practicable HOTL will advise the Hirer in advance of any situation which may affect the holiday.  However, HOTL accepts no liability for any disturbance which may occur and is outside of its control.  Town centre noises should be expected within legal limits and especially during busy holiday periods.  Country noises may include barking dogs, farm machinery and farm animals.  Hirers should understand that neighbours of the Property are not obliged to advise HOTL of any work/disturbance they may be undertaking as long as this is within legal limits.

12. Payment by credit/debit cards

Payments will be accepted by debit card or cheque with no extra charge.

13. Property Information

Whilst every effort is made to ensure that the accuracy of information given either orally or written and all representations are made in good faith, no such representations will create any liability on the part of HOTL.  Bookings are accepted on the understanding that the Hirer has read the description of the Property in the brochure or on the current Website.

14. Brochure and Website accuracy

Whilst to the best of HOTL's knowledge the details relating to any Property described in the brochure and on the Website were correct at the time of printing/publishing.  HOTL reserves the right to make alterations to the brochure/Website at any time and shall where practicable inform the Hirer of any such alterations affecting the booking.  HOTL cannot accept responsibility for any changes to, or closure of any area amenities or attractions (including any interruption to services offered by a third party mentioned in the brochure or on the Website including Wi-fi, broadband, Television and mobile phone reception). Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions.  It may not be available 24 hours and is provided for pleasure not for business.  Bookings are not accepted if they are wholly reliant on the uninterrupted provision of Wi-Fi.

15. Governing Law & Jurisdiction

The agreement shall be governed by English law in every particular including formation and interpretation and shall be deemed to have been made in England.  Any proceedings may be brought in any court of competent jurisdiction in England and Wales.

N.B This brochure/website and terms and Conditions of bookings supersede all previous issues.